API Enablement Release

Insight Global is seeking an API Enablement Release Manager for a leading financial services organization. This individual will own the end-to-end delivery of application releases within a large, complex enterprise environment. The role requires strong alignment of business priorities with enterprise technology direction, while proactively managing risk and ensuring high-quality, on-time production deployments. This is a highly visible role that sits at the center of cross-functional collaboration, working across business, engineering, QA, infrastructure, and production teams. The ideal candidate is a detail-oriented, self-driven delivery leader who thrives in ambiguity, communicates effectively across all levels, and consistently drives high-quality release outcomes. Experience with ITSM tools like Remedy, along with exposure to ServiceNow and Agile methodologies, will support success in this evolving enterprise environment. Day-to-Day:

• Own and manage end-to-end release planning, coordination, and delivery
• Support release management for API Enablement and enterprise applications
• Define release scope, timelines, risks, and dependencies
• Serve as the central communication hub across business, engineering, QA, infrastructure, and production teams
• Monitor release status, metrics, and quality indicators
• Validate completion of all release activities before production deployment
• Proactively escalate risks/issues and drive resolution
• Ensure releases align with enterprise standards and strategic goals
• Continuously improve release processes and performance metrics
• Independently navigate approvals and remove blockers to keep releases on track

• 5+ years of Release Management or similar experience (Release Manager, Scrum Master, Program Manager, Portfolio Manager)

• 5-10 years of overall IT project / delivery management experience

• Strong end-to-end change and release management experience

• Proven experience managing software/application releases across full SDLC

• Experience aligning business requests with enterprise technology priorities

• Strong experience working across cross-functional teams: o Business Process Owners o Business Analysts o QA Teams o PMO o Infrastructure & Platform Services o Production Support

• Hands-on experience with ITSM tools (BMC Remedy required)

• Strong application risk management experience

• Proven ability to identify, escalate, and remediate risks/issues

• Excellent communication skills (verbal + written)

• Highly detail-oriented with strong documentation discipline

• Demonstrated leadership delivering large-scale application releases

• Experience with JIRA and Agile/Scrum tooling

• Self-driven, proactive, adaptable; able to navigate ambiguity and unblock issues independently

Nice to Have Skills & Experience

• Experience with ServiceNow (transitioning environment)
• ITIL Certification
• Agile certifications (Scrum, LeSS)
• Experience with Confluence and Microsoft Workspace tools (Outlook, Excel, Teams, PowerPoint)
• Bachelor's degree (Business, Information Systems, or related field)
• Technical background (helpful but not required)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.