Infrastructure Engineer

As an Infrastructure Engineer, you will: Day to Day Responsibilities:

• Support and maintain contact center routing platforms, including Genesys CTI and cloud-based CCaaS solutions
• Manage infrastructure across Linux and Windows environments, with a focus on system reliability and performance
• Provide production support, including incident and change management using tools such as ServiceNow or similar platforms
• Troubleshoot and resolve complex infrastructure and routing issues across legacy and cloud environments
• Collaborate with engineering and operations teams to support migration from legacy platforms to cloud-based solutions
• Participate in on-call rotation and provide 24x7 support coverage as required
• Analyze infrastructure challenges and contribute to long-term platform improvements
• Support automation initiatives, including the use of AI-driven tools for incident reduction and operational efficiency
• Ensure compliance with enterprise policies, procedures, and security standards

• Experience in infrastructure engineering or equivalent through work, training, military, or education
• Experience with contact center routing technologies
• Hands-on experience with Genesys Computer Telephony Integration (CTI)
• Experience providing platform and production support, including incident and change management
• Experience with Linux and/or Windows environments
• Exposure to AI or automation tools used in infrastructure operations, monitoring, or incident management
• Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar)
• Experience supporting OpenShift (OCP) or similar platforms
• Familiarity with hybrid environments involving legacy and modern cloud systems
• Experience working in high-availability, large-scale enterprise environments
• Exposure to infrastructure automation, monitoring, or predictive analytics tools

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications, employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.