Voice IT Field Support Specialist

This role provides hands-on technical support for voice and IT systems across government locations. The Voice IT Field Support Specialist supports the installation, maintenance, and troubleshooting of computing and communications equipment while following established security and operational procedures.

The position involves preparing and configuring devices, deploying hardware at customer sites, and supporting daily operations. Work may be performed independently or in coordination with site personnel and may include physical setup, equipment transport, and on-site troubleshooting activities., * Conduct site surveys to evaluate current configurations and user needs.

• Prepare installation documentation, drawings, and implementation schedules.
• Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware.
• Maintain, repair, and troubleshoot computers and telecommunications equipment.
• Install and maintain cabling (fiber optic/Ethernet) and telephone systems.
• Provide user training on hardware functionality and best practices.
• Document all configuration changes and service activities.
• Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces.
• Travel locally using a company vehicle to complete on-site support assignments.
• Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM

• Proficient in troubleshooting and repairing hardware and peripherals.
• Experience installing and configuring Windows operating systems and software applications.
• Knowledge of antivirus software, patch management, and basic networking.
• Ability to interpret technical manuals and schematics.
• Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Familiarity with Active Directory policies and security.
• Excellent time management, communication, and customer service skills.
• Capable of working independently with minimal supervision.
• Comfortable working in both office and field environments., * High school diploma or GED with 0-2 years of relevant technical experience.
• Substitution: Associate's or Bachelor's degree in a technical field may substitute for experience.

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Certifications:

• Must meet DoD 8570 IAT Level I requirements.
• Preferred: CompTIA Security+ CE or equivalent certification.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance

Ready to take the next step in your career? Join us and be part of something bigger.

At Independent Software, our people are the mission. We've built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.