IT Business Systems Administrator (Tempus) - Microsoft 356 / Azure / Automation (GOV)

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an IT Business Systems Administrator within PNC's Tempus Technologies organization, you may be based in a remote location.

Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do.

As an IT Business Systems Administrator, you will be responsible for the day-to-day administration, maintenance, and optimization of Tempus business systems and applications. This role requires a proactive and hands-on approach to ensure the seamless operations of IT systems, contributing to the efficiency and effectiveness of the overall business operations. Responsibilities include:

System Administration · Administer, maintain, and monitor business-critical systems, enterprise platforms, and endpoint management solutions. · Perform routine maintenance, updates, and health checks to ensure stability and performance. · Remediate system-level vulnerabilities through patching and configuration changes in coordination with Security. · Develop and maintain automation or scripts to support operational efficiency.

User Account Management · Manage user accounts, roles, and permissions in accordance with access control and security standards. · Support access changes, reviews, and remediation activities as required.

Support and Troubleshooting · Provide tier-2/3 support for system-related incidents and service requests. · Troubleshoot and resolve problems related to business systems and applications. System Customization and Configuration · Configure and enhance systems to meet evolving business and operational requirements. · Participate in system changes, upgrades, and releases following established change management practices.

Integration and Collaboration · Collaborate with cross-functional teams to integrate business systems with other IT infrastructure components. · Support and troubleshoot integrations between business systems and other internal or third-party platforms.

Documentation · Maintain accurate documentation for system configurations, processes, and support procedures.

Key Relationships: · IT Operations Manager · IT Leads and SMEs · Tempus Employees · Operations, · PowerShell Scripting, Source Control (Git), and automation platforms (e.g., Bamboo) · Microsoft 365 Administration (Including SharePoint, Purview, Defender, etc.) · Azure / Entra ID Administration · Microsoft Intune · Active Directory and Group Policy · Windows Server and Hyper-V · macOS and Jamf (preferred, not required) · Basic Networking Concepts (Including DNS, DHCP, etc.)

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Installs, configures and maintains mid-range operating systems.

• Analyzes and resolves problems associated with servers, hardware and software.
• Installs, configures and maintains operating hardware and software.
• Troubleshoots networking and operating system problems.
• Provides recommendations for hardware and software planning and budgeting related issues

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

· Proven experience as a Business Systems Administrator or similar role. · Strong understanding of business processes and the ability to translate them into technical requirements. · Excellent troubleshooting and problem-solving skills. · Effective communication and interpersonal skills., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Information Security, IT Architecture, IT Automation, Microsoft Azure, Microsoft Intune, Network Administration, Network Support, Office 365 Administration, Software Testing, System Administration

Competencies

Configuration Management, Hardware Infrastructure, IT Quality Assurance, Software Installation and Support

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.