Scrum Master

The Senior Scrum Master is a delivery leader who operates effectively at the team, program, and enterprise level. This individual goes beyond facilitation, bringing deep expertise in scaled Agile execution, dependency management, flow optimization, and systems thinking.

This role partners closely with Product, Engineering, UX, Architecture, and Program Leadership to ensure teams are PI-ready, execution-ready, and continuously improving. The ideal candidate is highly proactive, data-driven, and deeply experienced in SAFe environments, with advanced Jira expertise and a strong coaching mindset.

Responsibilities:

• Proactively identify and mitigate delivery risks, dependencies, and execution challenges.
• Coach Agile teams on execution, flow, predictability, and quality.
• Coach leaders and managers on Agile mindset, decision-making, and trade-offs.
• Prepare and support teams for PI Planning, Pre-PI Planning, and in-quarter execution.
• Drive readiness across backlogs, capacity, dependencies, and risks.
• Support and facilitate ART-level ceremonies (ART Sync, Scrum of Scrums, PO Sync as applicable).
• Identify, track, and resolve inter-team and cross-ART dependencies.
• Maintain visibility into program-level risks and impediments.
• Escalate issues with clear options, impact analysis, and recommended trade-offs.
• Design, build, and maintain Jira dashboards, workflows, filters, and reports.
• Ensure Jira data integrity to support accurate metrics and executive reporting.
• Translate delivery data into actionable insights for teams and leadership.
• Facilitate retrospectives that drive measurable, traceable improvements.
• Mentor junior Scrum Masters and contribute to Agile communities of practice.
• Balance delivery commitments with sustainable pace and long-term quality.

• 8+ years of experience as a Scrum Master in complex, enterprise environments.
• Proven experience working in Scaled Agile (SAFe) frameworks.
• Strong expertise in inter-team dependency management and cross-team coordination.
• Advanced Jira expertise, including JQL, dashboards, workflows, and reporting.
• Demonstrated success preparing teams for PI Planning and program-level execution.
• Deep understanding of Agile metrics (flow, predictability, WIP, throughput).
• Excellent facilitation, coaching, and stakeholder communication skills.
• Experience supporting multiple teams and/or an Agile Release Train (ART).

Preferred Experience:

• SAFe certifications (SSM, SASM, RTE, SPC) or equivalent hands-on experience.
• Experience partnering closely with Product Managers, Product Owners, Architects, and Engineering Managers.
• Strong systems-thinking mindset with a focus on continuous improvement over process dogma.