Systems Analyst

The Systems Analyst will serve as Subject Matter Expert (SME) in various platforms which the company utilizes in day-to-day operations including, but not limited to, ERP, Engineering (CAD & CMM), Access Control, and Microsoft Office. In addition to serving as SME for the company’s application needs, the Systems Analyst will also serve as Tier 1 support on the Help Desk alongside other IT Team Members., * Oversee Application Support, Documentation, and Software Updates.

• Provide remote and in-person technical assistance to both Professional and Production Staff.
• Work with software vendors to ensure accurate functionality, licensing, etc. as well as implement enhanced features and reporting.
• Assist in day-to-day support needs throughout the company.

• High school diploma or equivalent (associate degree in Computer Science/IT preferred).
• 1-3 years of experience in a Help Desk or equivalent role.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Experience in Active Directory, Microsoft Office, 365 Administration, Epicor.
• Ability to manage deadlines and multiple tasks in a fast-paced environment.
• Willingness to work after-hours on occasion for any support or implementation needs.

Key Competencies: PC/Software Troubleshooting Communication Organization Time management Confidentiality and professionalism Technical curiosity

Physical Requirements/Work Environment

• Ability to move through facility and up and down stairs.
• Ability to lift 25 lbs.