IT Support Engineer

We’re looking for a Senior IT Support Engineer to support, maintain, and continuously improve inforcer’s Microsoft-first internal environment. You’ll be responsible for supporting and maintaining our Microsoft 365 tenant, Azure services, and network environment to ensure they remain reliable, secure, and effective for the team. You’ll also provide day-to-day support for the team, acting as the senior escalation point, and help shape what great internal IT looks like. Given our size and growth, this role has broad ownership across the IT stack and is ideal for someone who enjoys varied work and shaping internal IT standards. This role sits at the intersection of IT operations, support, and security. What you’ll be doing Microsoft 365 and Identity

• Manage and administer our Microsoft 365 tenant across Entra ID, Exchange, SharePoint, Teams, Intune, and Defender
• Configure and maintain Conditional Access, identity protection, device compliance, and baseline policies
• Handle user lifecycle tasks, access controls, PAM/PIM, and role-based permissions
• Ensure the tenant stays aligned with best practice and internal standards

Networking

• Support internal networking, connectivity, and office network operations
• Troubleshoot and maintain firewalls, VPNs, Wi-Fi, and site-to-site connections
• Act as the escalation point for network-related issues

End-user and internal support Own and refine end-user support standards, while acting as the escalation point for complex issues. Support Windows and macOS devices, mobile devices, and peripherals Focus on resolving root causes to minimise recurring issues Contribute to improving IT processes, standards, and end-user experience.

Core experience Strong hands-on experience with Microsoft 365 Administration (specifically Entra ID & Intune) Proven experience supporting modern workplace environments at scale Confident troubleshooting across identity, endpoint, network, and cloud services Desirable experience

• Experience working with Drata or a similar compliance automation platform
• Exposure to managing Azure services in an operational or support capacity
• Experience managing macOS devices through Intune or another MDM such as Jamf or Kandji

Technical skills

• Microsoft 365, Entra ID, Intune, Defender, Exchange, SharePoint, Teams
• Administration of Azure services in a support capacity
• Windows and macOS device management, including MDM solutions such as Intune, Jamf, or Kandji
• PowerShell and basic automation using Graph or REST APIs
• Networking fundamentals including VPNs, DNS, Wi-Fi, and firewalls
• Experience with compliance tools such as Drata is a plus

Competitive Compensation: Attractive salary, pension contribution scheme through Nest and competitive annual leave allowance Work-Life Balance: Flexible working hours and hybrid/remote working options to support a healthy work-life balance Regular Team Socials: We celebrate our team, our milestones, and our new businesses with social events every month Investing in Your Future: We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths Inclusive Environment: A supportive and inclusive workplace that values diversity and encourages collaboration and innovation Employee Recognition: Programs to recognise and reward employees for their contributions and achievements Skills We Need for This Role

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP!