Membership and Programming Manager

• Maintain frequent contact and consultative relationship with Membership Committee leaders
• Serve as a public face for membership and member services at the club
• Schedule and oversee execution of mixers and cultivation events for prospective members
• Oversee the hospitality and education process as prospective members progress toward candidacy and admission
• Develop and implement member retention and engagement strategies, including orientations, welcome events, referral programs, and member ambassador initiatives
• Maintain accurate membership records, including status changes, upgrades, and other updates, ensuring data integrity across club systems
• Work across modules in the club’s in-house customer relationship management (CRM) software
• Prepare monthly, quarterly, and annual reports on membership activity, engagement, and trends for the Board of Directors and other club leaders
• Plan and execute audits of member data to ensure accuracy and integrity
• Monitor member feedback and relevant industry trends to continuously improve membership satisfaction and growth
• Represent the club at community and industry events as an ambassador for The Players’ brand, culture, and mission
• Build and cultivate member relationships to heighten satisfaction and lifetime value

Programming

• Maintain frequent contact and consultative relationship with Programming Committee leaders
• Oversee approval, costing, and assessment of club-produced events
• Lead internal event marketing efforts, including member email communications, website postings, and other member-facing channels
• Develop and maintain the club’s activity calendar, encompassing club-produced and some member-sponsored programs
• Attend weekly senior staff meetings along with the Banquet, House Management, and Culinary teams
• Work with guest artists and vendors in support of clubhouse programs
• Coordinate scheduling of AV/Tech staff for club and banquet event service
• Create Banquet Event Orders (BEOs) for club-produced events
• Monthly meetings with the member-staffed Programming Committee, This is an onsite position. Standard administrative schedule is 10:00-6:00 weekdays; however, this position will regularly include evenings and occasional weekends in support of club events, mixers, and programming. The role involves significant time in both the third-floor administrative offices and throughout the landmark 175-year-old clubhouse. Regular daily use of stairs is required.

Do you have experience in Customer communication?, The Membership and Programming Manager is a senior staff position reporting directly to the General Manager. This role is the operational and relational hub for two of the club’s most essential functions: nurturing a thriving, engaged membership and overseeing a calendar of compelling club events and activities. The ideal candidate brings hospitality aptitude, genuine enthusiasm for membership culture, exceptional interpersonal instincts, and the organizational acumen to manage multiple priorities in a dynamic environment., * Background in hospitality, private clubs, membership organizations, or a related field strongly preferred

• Outstanding written and verbal communications skills; ability to engage warmly and credibly with members, colleagues, vendors, and guests
• Demonstrated ability to manage relationships with members, volunteers, and committee leaders
• Highly organized, detail-oriented, and capable of managing multiple concurrent priorities
• Proficient in Microsoft Office; able to learn club management and CRM software quickly
• Collaborative, personable, and positive in a small-staff, all-hands-on-deck environment
• Committed to confidentiality and discretion in all matters
• Comfortable with a role that is simultaneously administrative and public-facing

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Credit union membership, Hiring salary range: $82,000-90,000. Benefits include fully paid individual Medical and Dental Insurance (or an allowance toward a family plan), optional 401(k) program, credit union membership, paid vacation, personal and sick days, and club holidays. Employment offer is contingent upon successful background check., * 401(k)
• Dental insurance
• Health insurance
• Paid time off

The Players is a 138-year-old membership club in the Gramercy Park neighborhood of Manhattan. Founded in 1888 by Edwin Booth, the club occupies a landmark Stanford White-designed townhouse and serves a distinguished membership drawn from the arts, media, business, and civic life.