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Desktop Support

Stellar Professionals
Harrisburg, PA, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
dice.com

Tech stack

Automation of Tests CompTIA Security+ Cyber Security Issue Tracking Systems Microsoft Servers Network Monitoring Office365 Splunk

Job description

  • Dual-Team Support: Act as the bridge between the Helpdesk and Information Security teams.
  • Incident Management: Respond to technical support tickets while documenting and managing security vulnerabilities.
  • Network Monitoring: Read security logs, run testing tools, and ensure compliance with regulatory guidelines.

Requirements

  • Helpdesk Support: Minimum 2+ years of technical troubleshooting and ticketing system experience.
  • Information Security: Minimum 2+ years of security-related support or network monitoring.
  • Mandatory Tools: Hands-on experience with Splunk and Tenable.
  • Systems: Strong familiarity with Microsoft Server & Workstation OS and O365 products.
  • Education: Associate’s degree OR active, current IT/Cybersecurity certifications.
  • Availability: Ability to respond promptly to urgent/emergency technical issues outside of standard hours if needed.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on dice.com

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