IT Field Technician- Junior

• Assist in investigating and resolving complex installation and maintenance issues of moderate to high impact
• Provide on-site technical support to customers, including installation, servicing, and repair of systems and equipment
• Validate and ensure operational quality and performance of installed hardware and systems
• Diagnose and resolve issues related to hardware installation, upgrades, maintenance, and repairs
• Educate and guide end users on proper operation and maintenance of systems and equipment
• Escalate and coordinate issues with appropriate internal teams for advanced troubleshooting and resolution
• Serve as a liaison between customers and internal teams on both technical and administrative matters
• Analyze recurring system issues and prepare reports on trends, root causes, and improvement opportunities

• 2+ years of hands-on field support or desktop support experience
• Experience with ticketing systems and asset management tools
• Strong troubleshooting skills across hardware and software environments
• Experience supporting Windows operating systems (Windows 10 and 11; legacy exposure to XP a plus)
• Experience with printer support, including HP device configuration, consumable replacement, and device relocation
• Familiarity with:
• Active Directory
• Microsoft Office / Microsoft 365 (O365)
• Mobile/phone security and device support
• Ability to perform remote installations and provide remote technical support
• Ability to lift and carry up to 40 lbs

Preferred Education & Certifications

• High school diploma or GED required
• CompTIA A+ certification preferred but not required

Work Environment

• Office and on-site customer environments
• Support of walk-up kiosks, device vending solutions, and network/lock printers
• Exposure to data center and telecom closet environments
• Occasional weekend work may be required for critical or high-priority support