Desktop Support Technician

• Provide onsite desktop support for hardware, software, and peripheral issues
• Install, configure, image, and deploy Windows 10 desktops and laptops using SCCM
• Troubleshoot Windows 10, Microsoft Office, and Microsoft 365 issues
• Perform hardware installations, upgrades, repairs, and preventative maintenance
• Manage and resolve tickets while providing timely customer support
• Verify equipment functionality prior to deployment
• Support walk-up kiosk requests and end-user technical issues
• Assist with vending machine and locker inventory resupply
• Escalate complex technical issues when appropriate
• Lift and transport equipment weighing up to 40 pounds

• 3+ years of Desktop Support, Field Support, or IT Support experience
• Experience supporting Windows 10 environments
• Strong knowledge of Microsoft Office and Microsoft 365 (O365)
• Experience imaging and deploying PCs and laptops using SCCM
• Hardware and software installation, troubleshooting, and repair experience
• Experience working with ticketing systems
• Familiarity supporting iOS devices
• Excellent customer service and communication skills

Additional Requirements

• Ability to pass a background check and drug screen, including marijuana
• Ability to work onsite Monday-Friday, 8:00 AM-5:00 PM
• Must be able to lift up to 40 pounds