Operations Support Manager

As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction.

This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence., * Plan, schedule & assign daily surveying / engineering jobs

• Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders.
• Issue quotations for large scale drainage & civil project works.
• Book in customer site visits & drainage inspections.
• Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues)
• Ensure all work is completed OTIF, to the required standards & within the set budget level.
• Deal with any customer queries regarding drainage & civil works.
• Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams.
• Share work orders information with other members of the SMT.
• Update the works order board, ensuring it is accurate.
• Prioritising workloads to meet set deadlines.
• Updating systems.
• Updating & amending spreadsheets.
• Producing MI & KPI’s.
• Analysing the current ways of working to drive continuous improvement.
• Supporting other members of the operations team

• Strong scheduling & planning skills.
• Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn’t needed as training given).
• Accurate report writing skills, with an eye for detail.
• Able to prioritise work orders & to ensure works are completed OTIF.
• Strong customer service skills, dealing directly with clients senior management teams.
• Strong Excel & Computer systems skills.
• Team management skills (remote teams ideally).
• Keen to work in a small team where adaptability / flexibility is a must.

This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric.

Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week.

GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation.