IT Service Desk Specialist - Level III

Kaimetrix is seeking an IT Service Desk Specialist - Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role is responsible for diagnosing complex technical problems, implementing effective solutions, and ensuring a high level of customer satisfaction through efficient support services.

What you’ll do

• Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
• Provide in-depth technical support for client-level hardware and software problems
• Collaborate with other technical teams to resolve complex issues and ensure timely resolution
• Document troubleshooting steps, resolutions, and outcomes in the designated ticketing system
• Leverage knowledge base resources to support issue resolution and contribute to knowledge sharing
• Continuously identify opportunities to improve support processes and enhance customer satisfaction
• Support the implementation of effective solutions to maintain system functionality and service continuity

Do you have a valid CompTIA Advanced Security Practitioner certification?, Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * Minimum of 6 years of progressive experience in technical support or IT service desk roles

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience

Certifications:

• Advanced Certification such as CompTIA CASP+ or (ISC)² CISSP

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account

Full job description

About Kaimetrix, L. L. C.

At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory.

We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career.

Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

Benefits Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.