Mainframe Production Support (W2)

PTR Global
Chandler, AZ, United States
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours

Tech stack

Confluence JIRA Customer Information Control System (CICS) COBOL (Programming Language) IBM DB2 Job Control Language (JCL) Issue Tracking Systems Mainframes Documentation System Servicenow

Job description

  • :Provide Level 2/3 production suppor
  • tMonitor production systems and ensure system stability and uptim
  • eAnalyze and troubleshoot failed mainframe jobs (JCL
  • )Perform root cause analysis and support ad hoc job execution
  • sMaintain and update incident tracking (ServiceNow, JIRA, Confluence
  • )Monitor and respond to application group mailboxe
  • sDocument incidents, resolutions, and create JIRA stories for follow-u

Requirements

  • :Strong experience in Mainframe Production Support (application support required

)Technologies/tools

  • :JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainvie
  • wFile tools: File Manager, File Analyzer, EZTRIE
  • VExperience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar
  • )Ability to work in a high-volume, production-critical environmen

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