System Engineer III, Endpoint & Security Delivery/Information Solutions (Remote)

The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints.

The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture., * Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services.

• Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration.
• Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users.
• Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency.
• Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption.
• Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service.

Do you have experience in System tuning?, Do you have a High school diploma or GED?, * Degree Option: Bachelor’s Degree and five (5) years of directly related experience in enterprise information technology; OR

• High School Option: High school diploma/GED and nine (9) years of experience in enterprise information technology.

Specialized Citrix & Technical Skills

• Experience: 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments (required).
• Technical Depth: Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting.
• Soft Skills: Strong interpersonal, analytical, and verbal/written communication skills.

Preferred Certifications

• Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V). (Updated from legacy CCA).
• Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification.

Physical Requirements

• Mobility & Posture

• Standing: Continuous

• Sitting: Continuous