CRM Systems Administrator (remote potential)

The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership., * Maintain and manage the configuration of CRM software

• Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk
• Analyze business processes and design solutions using existing software platforms
• Troubleshoot errors related to the CRM and integrations with other systems
• Train users on how to use the CRM software
• Create user accounts and manage access to the CRM
• Create and modify dashboards, reports, forms, and email templates
• Create and update documentation of data flows, processes, and procedures
• Measure and maintain data quality in the CRM
• Maintain email deliverability by monitoring domain reputation and overseeing mass-mailing practices
• Add or update content in validation tables in accordance with planned changes
• Automate routine processes like data uploads
• Create and modify lead assignment rules and other automation workflows

• Bachelor’s degree in computer science or IT-related field. Other majors will be considered with demonstrated technical experience
• 3+ years’ related experience
• Ability to understand complex IT systems
• Knowledge of Excel and the Microsoft Office suite
• Knowledge of HTML and CSS
• Ability to work both independently and as part of a team
• Solid troubleshooting skills
• Strong verbal and written communication skills
• Ability to adapt to changes in priorities and tasks
• Attention to detail and the ability to effectively organize and prioritize tasks and requests

Preferred Qualifications

• Familiarity with email deliverability
• Familiarity with SQL