IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, maintaining IT infrastructure, and ensuring seamless computer and network operations across the organization., The Support Specialist provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.

Job Context

The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:

• Managing activities related to new hire support from IT hardware perspective.
• Retrieving devices from terminated users.
• Providing peripheral support like issuances of mouse, keyboard, docking station etc.
• Perform incident resolutions and request fulfilment and supports end users on a variety of issues
• Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

Do you have experience in Windows?, * Excellent customer service skills.

• Completes assignments with/without direct supervision and good team player.
• Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers and peripherals
• Familiarity with working concepts of Fulfilment Centres like Amazon Warehouses.
• Experience in ticketing tool, preferably ServiceNow.
• Experience in Imaging and familiarity with tools like Pixie boot.
• Disciplined, punctual and team player.

4.84.8 out of 5 stars Tampa, FL 33612 $19 - $20 an hour - Contract