CRM Training & Adoption Leader (Salesforce)

• Serve as the subject matter expert for Salesforce training and user enablement , ensuring the platform is leveraged as a strategic growth driver.

• Lead enterprise-wide CRM training initiatives , supporting new hires through executive leadership with scalable and engaging solutions.

• Champion user engagement by promoting feature discovery, onboarding excellence, and sustained adoption.

Lead Strategic Transformation Initiatives

• Design and execute large-scale CRM deployment training programs , ensuring smooth adoption during system and process changes.

• Partner cross-functionally with Sales, Finance, IT, Operations, and Marketing to align CRM capabilities with business goals.

• Translate business requirements into actionable CRM solutions that enhance efficiency and effectiveness.

Optimize Sales Performance & Insights

• Enable sales process mapping and optimization , ensuring CRM workflows reflect real-world selling motions.

• Support sales pipeline visibility and forecasting accuracy through effective CRM utilization.

• Drive accountability by partnering with leadership to monitor and enforce CRM usage and adoption metrics .

Deliver Data-Driven Impact

• Develop and deliver executive-level reporting and insights that highlight training effectiveness and adoption trends.

• Identify opportunities to innovate and streamline processes , enhancing productivity and customer experience.

• Ensure compliance with Sarbanes-Oxley (SOX) requirements and maintain the highest standards of data integrity., At Omnicell, success is defined not just by what you accomplish-but how you accomplish it. In this role, you will embody our Elevate Behaviors:

• Collaborate - Build strong cross-functional partnerships to align CRM strategy with business needs and drive shared success.

• Inspire - Influence teams at all levels to embrace Salesforce as a critical enabler of growth and performance.

• Develop - Foster a learning culture by creating impactful training experiences that empower users and promote continuous improvement.

• Execute - Take ownership of CRM adoption initiatives, delivering measurable results with precision and accountability.

• Impact - Drive innovation in training and adoption strategies, transforming how teams work and deliver value to customers.

• Bachelor’s degree or equivalent experience.

• 7+ years of experience in system administration, CRM enablement, or digital adoption platforms .

• 5+ years of hands-on experience with Salesforce.com .

• Demonstrated ability to manage cross-functional initiatives, influence stakeholders, and deliver results independently .

• Strong understanding of business applications, data systems, and CRM-driven processes .

Preferred Qualifications

• Salesforce Certified Administrator (ADM-201, ADM-211) or equivalent certification.

• Experience within the healthcare or healthcare technology industry .

• Familiarity with digital adoption tools such as WalkMe, Whatfix, or similar platforms.

Key Skills & Competencies

• Exceptional communication skills with the ability to translate technical concepts into actionable insights .

• Strong business acumen with a strategic mindset for leveraging technology to drive business outcomes .

• Proven ability to thrive in ambiguity , proactively identify opportunities, and lead continuous improvement.

• Analytical thinker with experience in adoption metrics, reporting, and performance tracking .

At Omnicell, we’re transforming how healthcare organizations leverage technology to drive better outcomes-and Salesforce is at the heart of that transformation. As our CRM Training & Adoption Leader , you’ll play a pivotal role in elevating how our teams engage with data, tools, and processes to accelerate growth and efficiency.

This is more than a training role-it’s an opportunity to shape enterprise-wide CRM adoption, influence strategic decision-making, and empower teams across Sales, Finance, IT, Operations, and Marketing . If you’re energized by driving change, improving user experience, and turning insights into action, you’ll find a powerful platform here to make a lasting impact.