IT Professional

Identifies IT business goals, objectives and requirements of the business environment.

• Monitors IT performance and delivery indicators.* Contributes and supports planning, budgeting, design, implementation, operation and/or maintenance of IT landscapes.

• Supports customization and specifications of modules and applications, and facilitates IT management processes.

• Advises business accountable management of the unit, in all IT related issues across the value chain or under specific circumstances.

• Implements IT programs and procedures.

• May coordinate relevant unit and integration tests, and designs and documents new processes.

• Communicates with vendors and service providers on an accountable level to solve principle local IT problems, or cooperates with centralized IT in that respect.

• Drives principle IT change projects on-site or in the region.

• Supports change-release processes and implementation of IT security guidelines.* Manages complex IT installations and updates; and completes integration to communication network.

• Identifies IT problems and seeks resolutions without impact to enduser.

• May perform 2nd-level user help desk activities, individual coaching and trainings and be involved in end user engagement.* Keeps abreast of developments in industry regarding IT trends and technologies.

• Typically reports to an IT Manager or Team Leader. Impacts: Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.

Key Responsibilities:

“Experienced Professional” These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results. Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.

Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.

They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.

Typically these functions review to 2 to 5 years of relevant experience in their field of work and qualification.

Experience:

2+ years or Master Entry Knowledge: Good knowledge in a technical field or business method including the basic theoretical background. Develops basic business understanding.

Contributes to team effort, awareness of expected value add.

May improve processes, business methods or technical components