IT Operations Professional

Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.

• Supports customization and facilitates IT operations and maintenance processes.

• Implements programs and procedures for safeguarding data/information security and safety.

• Executes and/or organizes relevant testing.

• Designs and documents exist and changed IT operational processes.

• Develops necessary service levels in order to fulfill business requirements.

• Performs 2nd-level user help desk activities, individual coaching and trainings.

Impacts:

• Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes., * “Experienced Professional” These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results.
• Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
• Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
• They may provide functional advice to and integrate services of operational staff or semi-professional colleagues., Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)

Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)

Follow-up on system failures

User Account Management (setting up/further developing a user management process, user/role controlling, documentation)

Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)

Participation in IT projects/initiatives (especially in the SAP area)

• Typically, these functions reflect 2 to 5 years of relevant experience in their field of work and qualification., * 2+ years or Master Entry.
• Knowledge: Good knowledge in a technical field or business method including the basic theoretical background.
• Develops basic business understanding. Contributes to team effort, awareness of expected value adds.
• May improve processes, business methods or technical components., 1. Methodological competence

Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize

Project management and coordination: methodically lead/coordinate projects

Consulting expertise in change processes

Structured, systematic, goal-oriented, and independent work

1. Technical Expertise

Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, Solman)

Comprehensive process understanding

Quick comprehension and analytical skills

1. Social Skills

Goal-oriented and effective work in internal and cross-departmental teams

Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (Log Sol, Schenker)

Communication and teamwork skills

Drive and perseverance

Personal responsibility and decisiveness

1. Language Skills

English