Desktop Support Engineer's

1. Device Deployment & Setup * Receive, record, and stage laptops at central and distribution sites * Deploy OS images using SCCM Task Sequences * Install and configure endpoint hardware (laptops, monitors, peripherals)
2. Post-Build Validation & Testing * Perform post-build checks (boot, login, network, application access) * Ensure devices meet quality standards before handover * Capture test evidence using agreed checklists
3. End-User Handover & Support * Conduct physical device handover using approved checklists * Provide basic user guidance and onboarding support * Capture user acknowledgement for audit records
4. Asset Management & Documentation * Update asset tracking systems * Maintain chain-of-custody records * Maintain deployment logs and documentation
5. Issue Handling & Escalation * Resolve basic deployment and hardware issues * Escalate complex issues to SOE/Imaging SME * Support defect tracking processes
6. Floor Support & Hypercare * Provide floor-walking support post deployment * Assist users during transition period * Support Hypercare activities
7. Logistics & Site Coordination * Support packaging, labelling, and device movement * Coordinate with central and site teams * Work across multiple UK locations

• Experience in desktop support/EUC deployment roles
• Hands-on laptop deployment experience
• Basic SCCM imaging execution knowledge
• Strong troubleshooting and user support skills

Desirable skills/knowledge/experience:

• Large-scale device rollout experience
• Experience in regulated environments
• Familiarity with asset management and ITSM tools
• Floor support/Hypercare experience

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.