Desktop Support Engineer

SC CLEARED Desktop Support Engineer 9 Month contract initially + Extensions Based: Reading - Onsite Rate - £Market rates - p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Desktop Support Engineer’s on a long term program of work.

We are seeking Desktop Support Engineers (SC Cleared) to support the Enterprise Laptop Hardware (ELH) Device Deployment & Distribution Programme. The role focuses on device deployment, post-build validation, end-user setup, and onsite support across UK locations.

Key Responsibilities:

1. Device Deployment & Setup * Receive, record, and stage laptops at central and distribution sites * Deploy OS images using SCCM Task Sequences * Install and configure endpoint hardware (laptops, monitors, peripherals)
2. Post-Build Validation & Testing * Perform post-build checks (boot, login, network, application access) * Ensure devices meet quality standards before handover * Capture test evidence using agreed checklists
3. End-User Handover & Support * Conduct physical device handover using approved checklists * Provide basic user guidance and onboarding support * Capture user acknowledgement for audit records
4. Asset Management & Documentation * Update asset tracking systems * Maintain chain-of-custody records * Maintain deployment logs and documentation
5. Issue Handling & Escalation * Resolve basic deployment and hardware issues * Escalate complex issues to SOE/Imaging SME * Support defect tracking processes
6. Floor Support & Hypercare * Provide floor-walking support post deployment * Assist users during transition period * Support Hypercare activities
7. Logistics & Site Coordination * Support packaging, labelling, and device movement * Coordinate with central and site teams * Work across multiple UK locations

Key Skills & Experience:

• Experience in desktop support/EUC deployment roles
• Hands-on laptop deployment experience
• Basic SCCM imaging execution knowledge
• Strong troubleshooting and user support skills

Desirable skills/knowledge/experience:

• Large-scale device rollout experience
• Experience in regulated environments
• Familiarity with asset management and ITSM tools
• Floor support/Hypercare experience

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

• Experience in desktop support/EUC deployment roles
• Hands-on laptop deployment experience
• Basic SCCM imaging execution knowledge
• Strong troubleshooting and user support skills

Desirable skills/knowledge/experience:

• Large-scale device rollout experience
• Experience in regulated environments
• Familiarity with asset management and ITSM tools
• Floor support/Hypercare experience

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.