IT Asset Associate

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an IT Asset Associate, The IT Asset Associate is responsible for supporting the end-to-end lifecycle of hardware assets, ensuring every employee receives the right device at the right time. This role owns stockroom operations - from receiving and registering new equipment to executing device refreshes, processing buybacks, and coordinating logistics for remote US employees. The IT Asset Associate maintains accurate asset records in the CMDB and resolves hardware-related ServiceNow requests in partnership with the IT Asset Management team.

Responsibilities

• Manage MSP office stockroom inventory, maintaining accurate records of all hardware assets, accessories, and loaner/test devices in the CMDB
• Execute device refresh cycles for MSP on-site and remote US employees, coordinating device preparation, shipping logistics, and asset returns from start to finish
• Receive, scan, and register incoming Apple hardware and accessories into the CMDB upon delivery, ensuring accurate asset records from point of intake
• Issue new, loaner, and test devices to employees following established check-out procedures and documenting all transactions in ServiceNow
• Collect and process returned devices from departing or refreshed employees, ensuring proper data wiping, chain-of-custody documentation, and CMDB updates
• Process device buyback requests in accordance with Client’’'’s policy, managing transactions and updating asset records accordingly
• Facilitate data transfers for employees receiving new devices, following established migration procedures and coordinating directly with end users
• Coordinate inbound shipments from Apple and technology vendors and manage outbound device shipments to remote US employees, ensuring accurate tracking and timely delivery
• Resolve ServiceNow tickets related to hardware requests, device issues, and asset management inquiries within established SLA timeframes; escalate non-standard requests and policy exceptions to the IT Asset Management team
• Conduct monthly stockroom audits to reconcile physical inventory against CMDB records, reporting discrepancies to management
• Maintain the organization and security of the MSP stockroom, ensuring all assets are properly labeled, stored, and accessible
• Other duties and special projects as assigned

• Required

• 0-2 years of experience in IT asset management, stockroom/inventory operations, or a related field

• Familiarity with IT hardware, including laptops, peripherals, and accessories
• Experience working with an ITSM ticketing system such as ServiceNow
• Strong organizational skills with high attention to detail
• Ability to lift and carry up to 50 lbs
• High school diploma or equivalent
• Preferred
• Experience handling Apple hardware and macOS devices
• Familiarity with CMDB or IT asset management systems
• Experience with MDM platforms
• Prior experience in a corporate IT environment

• Associate’s degree or vocational certificate in IT, Computer Science, or a related field

• A combination of relevant experience and education may be considered

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the company Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles.

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.