Production Support Engineer

• Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.

• Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.

• Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.

• Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.

• Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.

• Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.

• Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.

• Work with integration services and wires to ensure seamless system operations and connectivity.

Do you have experience in Technical writing?, * Client is seeking a skilled Production Support Engineer to join our technology operations team.

• The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.

• This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications., * 3 to 7 years of experience in production support role

• Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).

• Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.

• Strong knowledge of databases (SQL, queries, optimization).

• Experience supporting large-scale, high-availability systems in a 24x7 production environment.

• Familiarity with incident management, problem management, and BCP/DR frameworks.

• Strong documentation, articulation, and communication skills.

• Ability to work collaboratively in cross-functional teams in fast-paced environments.

Preferred Qualifications:

• Previous work in financial services technology or production engineering roles.

• Experience with global automation functions.

• Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.