Production Support / Application Support Engineer

• Respond to and resolve business queries for the ERFT space and manage the user query mailbox with timely, appropriate updates.
• Communicate application health and status to line of business and management, including incident notifications and escalations.
• Monitor, triage, and resolve feed, batch, alert, and monitoring events using tools such as Dynatrace, Splunk, and ITRS.
• Partner with Technology Infrastructure and Development teams to support releases, software and hardware upgrades, and server maintenance.
• Identify and implement improvements in monitoring, application stability, and root cause determination speed, including automation opportunities.
• Leverage AI tools to optimize day-to-day support workflows and insights.
• Maintain documentation and knowledge articles. Track and report metrics and produce status reports via ITSM, JIRA, and related frameworks.
• Coordinate resolutions with development teams and organize/run meetings for issue resolution independently.
• Perform Business Continuity testing and complete related documentation.

We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in production support across Linux/Unix, SQL databases, monitoring and scheduling tools, and incident/problem management and a proven ability to stabilize critical applications, accelerate root cause analysis, and drive process and automation improvements., * 5+ years of production support experience in enterprise environments.

• Strong SQL proficiency and hands-on experience with Oracle or Teradata.
• Solid UNIX/Linux administration and scripting fundamentals.
• Working knowledge of the Software Development Life Cycle and ITIL processes.
• Experience with monitoring and observability tools: ITRS, Dynatrace, and Splunk.
• Experience with job scheduling tools such as Autosys and Bob.
• Python scripting capability for automation and tooling.
• Effective written and verbal communication skills and the ability to operate under pressure across multi-regional teams.

Preferred Skills:

• Financial services domain knowledge, including Treasury and Liquidity.
• Experience with Hadoop, Grid, Cloud, Containers, and Quartz environments.
• Experience with Tableau for reporting and visualization.
• Familiarity with Agile methodology and Windows OS operations exposure.
• Hands-on experience with ITSM tools such as Remedy or MyITSM for Incident and Problem Management.
• Proficiency with AI tools to enhance monitoring, analysis, and automation.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.