IT Support Specialist - III

ENTERPRISE SOLUTIONS INC

Conyers, GA, United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Software Applications Business Software Software as a Service Cloud Computing Computer Networks Information Leak Prevention Desktop Computing Aws Command Line Interface (CLI) Software Engineering TCP/IP Information Technology Laptops

+2 more

Terraform Servicenow

Job description

Maintain and support scalable cloud environments.
Design, build, and maintain cloud-based applications and infrastructure.
Recommend hardware, software, and cloud infrastructure improvements.
Automate and provision infrastructure using AWS CLI and Terraform.
Monitor and resolve ServiceNow support tickets, ensuring timely end-user support.
Provide application, software, and business process support.
Improve operational efficiency through automation and process digitization.
Minimize system downtime and prevent data leakage.
Support IT Infrastructure team operations and incident escalations.
Troubleshoot and support desktops, Windows 10/11 laptops, scanners, local/network printers, Google Print, Chrome boxes, and other field systems.
Administer and support enterprise lobby management software and other business applications as needed.

Requirements

2-3+ years providing IT support and management experience.
Professional certification (e.g., A+, Network+, Cloud+, or equivalent).
Experience using ServiceNow.
Ability to present ideas in business-friendly and user-friendly language.
Excellent communication and interpersonal skills.
Results- and goal-oriented with the persistence and patience to work effectively with a variety of internal and external constituencies.
Ability to detect emerging trends and make recommendations for change.
Experience installing, maintaining, and troubleshooting:
Desktop computer hardware
Operating systems
Application software
Multi-computer environments
Current knowledge of technologies, including:
Computer systems
Mobile devices
Technology products
Experience resolving TCP/IP network issues.
Experience with, or the ability to learn, maintenance and support of:
Video conferencing systems
Audio/Visual (A/V) equipment
Dash cam software and equipment
Proven problem-solving skills., * Bachelor’s degree in computer & information technology, Computer Science, Software Engineering, or a related field + 3 years of related experience; OR
Associate’s/Vocational/Technical degree in a related field + 5 years of related experience; OR
1 year of experience as an IT Support Specialist 2 or equivalent.