IT Support Specialist 3

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, Windows 10/11, and network issues.
• Manage and resolve ServiceNow support tickets.
• Support desktops, laptops, printers, scanners, and other peripherals.
• Administer Active Directory, DNS, DHCP, and Group Policy.
• Troubleshoot TCP/IP connectivity issues.
• Support cloud environments using AWS CLI and Terraform.
• Assist with video conferencing, A/V equipment, and mobile devices.
• Respond to production incidents and perform root cause analysis.
• Collaborate with the IT Infrastructure team and recommend technical improvements.

We are seeking an experienced IT Support Specialist 3 to provide technical support for end users and maintain desktop systems, business applications, and IT infrastructure. This role involves troubleshooting hardware, software, Windows systems, networking, and cloud-related technologies while ensuring timely resolution of support requests through ServiceNow. The ideal candidate should have strong desktop support experience, excellent customer service skills, and experience with enterprise IT environments., * Bachelor’’s degree with 3+ years of experience, Associate’’s degree with 5+ years, or equivalent experience.

• 2-3+ years of IT/Desktop Support experience.
• Experience with ServiceNow.
• Strong knowledge of Windows 10/11, Active Directory, DNS, DHCP, and Group Policy.
• Experience troubleshooting TCP/IP networking issues.
• Experience with AWS CLI and Terraform.
• Professional certification such as A+, Network+, Cloud+, or equivalent (required).
• Strong communication, troubleshooting, and customer support skills.

Preferred Skills

• Experience supporting cloud infrastructure.
• Knowledge of automation and infrastructure provisioning.
• Experience with video conferencing and A/V systems.
• Experience with production support and incident management.
• Ability to identify process improvements and learn new technologies quickly.

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn’‘t a tagline; it’’s the way we work. We don’‘t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there’’s a fit worth exploring. I came across your profile, and something stood out.