IT Support Specialist III

• Provide Level 3 IT support for desktop, laptop, and infrastructure issues.
• Maintain and support cloud environments and cloud-based applications.
• Assist with cloud automation and provisioning using AWS CLI and Terraform.
• Monitor and manage ServiceNow ticket queues, ensuring timely resolution.
• Troubleshoot Windows 10/11 desktops, laptops, printers, scanners, and mobile devices.
• Resolve TCP/IP networking issues.
• Support video conferencing systems, A/V equipment, dash cameras, and Chrome devices.
• Support enterprise applications, including Nemo Q/GALA, VRT Cameras, and other business systems.
• Respond to production incidents, coordinate issue resolution, and participate in post-incident reviews.
• Recommend hardware, software, and process improvements.
• Collaborate with IT Infrastructure teams to ensure reliable and secure operations.
• Stay current with emerging technologies and industry best practices.

We are seeking an experienced IT Support Specialist III to support enterprise IT infrastructure, cloud environments, business applications, and end-user systems. The ideal candidate will have strong technical troubleshooting skills, experience with cloud technologies, ServiceNow, and desktop support, along with a commitment to delivering excellent customer service., * Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field with 3+ years of relevant experience.

• Associate’s degree in a related field with 5+ years of relevant experience.
• One year of experience as an IT Support Specialist II or equivalent., * 2-3+ years of IT support experience
• ServiceNow
• Windows 10/11 administration and troubleshooting
• Desktop and laptop support
• TCP/IP networking
• AWS Cloud fundamentals
• AWS CLI
• Terraform
• Printer and scanner support
• Mobile device support
• Video conferencing and A/V support
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills

Required Certification

Applicants must possess one of the following certifications (or equivalent):

• CompTIA A+
• CompTIA Network+
• CompTIA Cloud+
• Equivalent industry certification

Up to $25 an hour - Full-time, Contract