IT Assistant

The IT Assistant provides frontline technical support for Microsoft 365 and Windows desktop environments, ensuring reliable systems, secure access, and a positive user experience., * Provide walk-up and ticket-based IT support to employees, contractors, and consultants

• Deliver Tier 1 and Tier 2 support for Microsoft 365 tools including Outlook, Teams, SharePoint, and OneDrive

• Troubleshoot email, collaboration, and cloud storage issues

• Support user onboarding, account provisioning, password resets, and MFA setup

• Configure, deploy, and troubleshoot Windows PCs

• Diagnose and resolve hardware and software issues

• Support printers, network devices, and IoT equipment

• Create user guides and deliver training for Microsoft 365 tools

• Maintain documentation for system configurations and troubleshooting processes

• Implement and monitor security controls such as DLP, conditional access, and MFA

• Ensure compliance with organizational policies and regulatory standards

• Holds a bachelor’s degree in IT, Computer Science, or a related field (or equivalent

experience/certifications)

• Has 2+ years of experience in an IT support role

• Has hands-on experience supporting Microsoft 365 applications and Windows environments

• Is familiar with Active Directory, Azure AD, and basic PowerShell scripting

• Demonstrates strong troubleshooting and problem-solving skills

• Communicates clearly and delivers excellent customer service

• Is fluent in written and spoken English, * IT: 2 years (Preferred)
• Ticketing systems: 1 year (Preferred)
• hardware, cabling, and setup: 1 year (Preferred)

3.93.9 out of 5 stars Milpitas, CA 95036 $24 - $26 an hour - Contract, Pulled from the full job description

• Referral program
• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time, * Dental insurance
• Health insurance
• Referral program
• Vision insurance