User Experience (UX) Designer

• Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture
• Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience
• Participate in the delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making
• Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc.
• Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions
• Effectively collaborate with other eBusiness CX architects, technical architects, and data/content owners to define elements needed to deliver the experience
• Stay current with innovative improvements/processes available in the larger world of experience design
• The position is challenged to identify problems quickly and correctly, some which may not be obvious
• The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions
• Communications for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible

Must have Skills/Attributes - Content Management, FIGMA, Sketch, UX DESIGN Shift - M-F First Shift

Must have 3+ yrs of UX Design experience Experience working with Content Management systems 3 years of Figma experience 1 year of Sketch, and other UX/UX Software experience

Location can be in Peoria, IL or Chicago, IL Portfolio Link preferred

Required Education:

• Bachelor’’s degree and 5 years of experience

Preferred Education:

• Master’’s degree and 3 years of experience, * At least 3+ years of UX Design experience
• Experience working with Content management systems
• Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
• 3 years of experience with design tools such as Figma
• 1+ years of experience with Sketch and other UX/UI software
• Comfortable working autonomously with product and engineering teams
• Strong passion and hands-on technical experience
• Effective communication

Preferred Qualifications:

• 3+ year experience designing complex systems or applications