Product Support Specialist - Hiring Immediately

The Production Support Specialist will serve as the first point of contact for customers and potential customers regarding services provided by First Tape and Label. The PSS will respond to customer inquiries in a timely manner while maintaining the utmost quality of professionalism and helpfulness. The PSS will coordinate with multiple departments through each stage of manufacturing including but limited to, preparing all internal paperwork that each department relies on for accuracy in the full production process., Communicate clearly and effectively within

the team to meet the goals of the company

Respond to customer inquiries and orders

via email or phone

Communicate with customers in a helpful

manner while gathering the information

needed to complete the customer’s order

Complete internal paperwork required

to advance the customer’s order through

production

Complete projects assigned by the owner

Coordinate with multiple department

heads for the accurate and timely print of a

customer order

Always taking the initiative to ensure the

culture and values of First Tape and Label are

reached

Maintain tidiness of work area, including

keeping Computers and printing equipment

clean and in good repair

Other duties as assigned

Important: “Please ensure that all candidates applying for this role provide a valid phone number for direct contact so we can move forward with the application process and ensure all work history is fully updated and accurate; without this information, your resume may be rejected from consideration.”

Hours of Operation

Monday - Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 3:00 PM

ABILITY TO WORK IN A FAST-PACED ENVIRONMENT WHILE MAINTAINING A HIGH LEVEL OF ACCURACY

EXCELLENT COMMUNICATION SKILLS, TEAM ORIENTED

WILLINGNESS TO LEARN AND INQUISITIVE TEMPERAMENT

EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS

PROCEDURE-ORIENTED WITH AN AFFINITY FOR DETAIL FOR QUALITY CONTROL PURPOSES

BASIC COMPUTER SKILLS

ABILITY TO LEAD A TEAM TO COMPLETE COMPANY GOALS, * May be required to lift up-to 25lbs

• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance