Product Support Specialist - ON1037572

We’re hiring immediately for a Product Support Specialist role in a fast-paced environment. The Production Support Specialist will serve as the first point of contact for customers and potential customers regarding services provided by First Tape & Label. The PSS will respond to customer inquiries in a timely manner while maintaining the utmost quality of professionalism and helpfulness. The PSS will coordinate with multiple departments through each stage of manufacturing including but limited to, preparing all internal paperwork that each department relies on for accuracy in the full production process. Responsibilities may include:

• Communicate clearly and effectively within the team to meet the goals of the company
• Respond to customer inquiries and orders via email or phone
• Communicate with customers in a helpful manner while gathering the information
• needed to complete the customer’s order
• Complete internal paperwork required to advance the customer’s order through production
• Complete projects assigned by the owner
• Coordinate with multiple department heads for the accurate and timely print of a customer order reached clean and in good repair
• Always taking the initiative to ensure the culture and values of First Tape & Label are
• Maintain tidiness of work area, including keeping Computers and printing equipment
• More duties may be assigned upon hire.

• ABILITY TO WORK IN A FAST-PACED ENVIRONMENT WHILE MAINTAINING A HIGH LEVEL OF ACCURACY
• EXCELLENT COMMUNICATION SKILLS, TEAM ORIENTED
• WILLINGNESS TO LEARN AND INQUISITIVE TEMPERAMENT
• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS
• PROCEDURE-ORIENTED” WITH AN AFFINITY FOR DETAIL FOR QUALITY CONTROL PURPOSES
• BASIC COMPUTER SKILLS
• ABILITY TO LEAD A TEAM TO COMPLETE COMPANY GOALS
• REMAIN FLEXIBLE ABOUT DUTIES AND EXPECTATIONS AS FTL GROWS AND CHANGES

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * 1st shift, 8:00am - 5:00pm
• Monday - Friday

Why You’ll Love It Here

• Weekly Pay
• Medical, Dental, Vision & Life Insurance
• Fast placement & growth potential