IT Support Specialist III

As an IT Support Specialist III at Everound, you’ll serve as a trusted senior technical resource responsible for solving complex technical challenges, strengthening client environments, and supporting the success of both our clients and the Service Desk.

In this role, you’ll lead advanced technical investigations, resolve escalated requests, and work across server, networking, cloud, and security technologies. You’ll also contribute to technical projects, mentor fellow technicians, and help improve the quality, consistency, and reliability of the IT services we deliver.

Your responsibilities will include:

Advanced Client Support

Provide expert-level technical support for complex client environments while leading advanced investigations and resolving escalated technical issues.

• Deliver expert-level remote and onsite support for complex and escalated technical issues
• Serve as the senior technical resource for Service Desk escalations
• Perform structured troubleshooting and root-cause analysis, including investigation of issues with limited documentation or no established resolution
• Take ownership from investigation through resolution with proactive customer communication and follow-up
• Clearly communicate technical findings, recommendations, and next steps to customers and internal teams
• Exercise sound technical judgment when determining appropriate technical solutions

Server, Infrastructure & Cloud Administration

Maintain secure, stable, and reliable client infrastructure while supporting long-term technology success.

• Administer Windows Server environments, virtualization platforms (Hyper-V, VMware), and storage solutions
• Configure and support networking infrastructure, including firewalls, switches, VLANs, VPNs, and wireless technologies
• Manage Microsoft 365 and Google Workspace environments, including Exchange Online, SharePoint, Teams, Intune, and Entra ID
• Lead and support technical projects, upgrades, migrations, and infrastructure implementations as business needs require
• Work directly with vendors to resolve advanced infrastructure and cloud-related issues

Security, Monitoring & Technical Quality

Protect client environments by maintaining technical standards, improving system reliability, and reducing operational risk.

• Implement and support security best practices, including MFA, endpoint protection, patch management, backups, and compliance initiatives
• Utilize RMM tools to proactively monitor systems, deploy updates, and improve system reliability
• Perform Quality Assurance (QA) reviews of PC builds and technical deployments
• Exercise sound technical judgment when implementing changes within client environments
• Validate technical configurations to promote secure, consistent, and reliable client environments

Technical Leadership & Continuous Improvement

Strengthen the Service Desk through technical mentorship, documentation, and continuous improvement.

• Mentor junior technicians during advanced technical investigations
• Maintain accurate technical documentation and contribute to the knowledge base
• Identify recurring technical issues, documentation gaps, and automation opportunities
• Collaborate with peers to improve technical standards and service delivery
• Support technical projects as business needs require

We’re looking for a seasoned IT professional who enjoys solving complex technical challenges and thrives in a collaborative, customer-focused environment., * U.S. Citizenship

• Valid Driver’s License (required for client site visits)
• Ability to pass a CJIS Background Check

Technical Experience

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 4+ years of IT support or systems administration experience, preferably within an MSP
• Strong experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Strong understanding of networking technologies including firewalls, switches, VLANs, VPNs, and wireless
• Experience supporting Microsoft 365 and Google Workspace
• Familiarity with Hyper-V, VMware, PSA platforms, and RMM tools

Professional Skills

• Advanced troubleshooting and analytical skills
• Strong ownership and accountability from investigation through resolution
• Sound technical judgment and decision-making
• Excellent written and verbal communication skills
• Strong documentation practices and attention to detail
• Ability to balance multiple priorities in a fast-paced environment
• Commitment to continuous learning, collaboration, and knowledge sharing
• Ability to adapt quickly while making sound decisions in dynamic technical environments, * Associate (Required)

Ability to Commute:

• Harrisburg, PA 17112 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, If you’re ready to take your IT career to the next level with a company that values technical excellence, professional growth, and delivering an exceptional customer experience, we’d love to hear from you.

At Everound, you’ll have the opportunity to solve meaningful technical challenges, collaborate with experienced professionals, and contribute to a culture built on continuous learning, ownership, and Concierge Service.

Apply today and become part of a team committed to technical excellence, trusted partnerships, and making a lasting impact for both our clients and our team.

Job Type: Full-time

Pay: $30.00 - $34.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo background clearances as part of the hiring process?

Everound is a growing Managed IT Services Provider (MSP) based on Allentown Boulevard in Harrisburg, Pennsylvania. We help organizations operate securely, efficiently, and confidently through reliable IT support, cybersecurity, and strategic technology solutions.

Our Concierge Service approach defines how we serve clients, support each other, and deliver every interaction with care, accountability, and technical excellence.