Matchday IT Support Assistant (Casual)

We are looking for a Matchday IT Support Assistant on a casual basis to provide responsive first-line support. In this position, you will ensure hardware, software and network issues are resolved efficiently while helping to set up, configure and install new equipment to required standards.

This is an exciting opportunity to contribute to the smooth running of our IT operations by maintaining accurate asset records, supporting equipment audits and assisting with operational needs, including occasional out-of-hours activity. You will play a key part in ensuring our club receive reliable, professional and proactive technical support across match days., Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking)., We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check., * Provide essential technical support - you will deliver responsive first-line assistance and proactively troubleshooting and resolving issues related to hardware, software and network connectivity

• Set up and configure new equipment - you’ll ensure all new computers, workstations and associated cabling are installed, configured and deployed to required standards
• Assist with asset auditing and maintenance - you will support the ongoing auditing, tracking and upkeep of user equipment and stock, maintaining accurate and up-to-date records
• Support out-of-hours operational needs - you’ll provide additional assistance for ad hoc events, hardware rollouts and desk moves, including out-of-hours support when required
• Maintain matchday IPTV and digital signage - you’ll carry out screen checks, validate content displays, report issues and provide first-line troubleshooting to ensure a seamless matchday experience

• Technology enthusiast - you have a deep interest in technology and a genuine desire to learn and grow within the field
• Foundational IT knowledge - you possess an understanding of computer hardware, software, and networking principles
• Analytical problem-solver - you demonstrate excellent problem-solving skills and can troubleshoot technical issues effectively
• Customer-focused communicator - you excel at delivering clear, professional communication and providing outstanding customer service
• Flexible support availability - you’re prepared to assist during match days, events, and outside standard business hours

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.