Helpdesk Manager

Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities -Monitor and report on the status of unresolved support requests on a weekly basis -Prepare and deliver recurring status reports to program leadership -Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions -Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives -Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders

Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials -Project/team lead experience; Agile certification preferred -Minimum 7 years’ experience (within the past 10 years) in direct support of DAI financial and accounting operations -Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred. -Minimum 1 year of experience with AI tools and integration -Ability to work fully remote with occasional on-site presence in San Diego, CA -Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check