Senior Clinical Applications Support

We are seeking a Senior Clinical Applications Support professional to provide advanced support, administration, and optimization of clinical applications across our organization. This role is a key technical and operational resource, supporting radiology systems such as PACS, RIS, and dictation platforms while driving workflow improvements and enhancing the end-user experience.

This is a hybrid position, requiring regular onsite presence in the Daytona Beach, FL area, along with remote work flexibility.

You will collaborate closely with IT teams, vendors, radiologists, and cross-functional departments to ensure system stability, efficient workflows, and seamless data transmission., Leadership & Operational Support

• Provide senior-level support for clinical applications, ensuring system performance and reliability
• Mentor and guide Clinical Applications Support team members (Level I-III)
• Oversee daily operations, including projects, upgrades, and implementations
• Support management with oversight of system performance and support activities

System Administration & Technical Expertise

• Troubleshoot and resolve complex issues related to clinical applications and integrations
• Implement, test, and validate system updates, patches, and enhancements
• Maintain expertise in radiology workflows and identify optimization opportunities
• Ensure accurate and timely DICOM and HL7 data transmissions

Workflow Optimization

• Partner with radiologists and clinical staff to improve workflows and system usability
• Analyze operational data to identify inefficiencies and recommend improvements
• Enhance user experience with PACS, voice recognition, and imaging systems

Training & Collaboration

• Assist in developing and delivering training for staff and providers
• Collaborate with IT, Teleradiology Support, and other teams to ensure seamless operations
• Maintain detailed documentation of workflows, systems, and issue resolutions

Do you have experience in Workflow management (operations management method)?, Do you have a High school diploma or GED?, When you become a part of Radiology Associates, you’ll join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us., * High school diploma or equivalent required

• Associate degree or higher in Information Systems, Computer Technology, or related field preferred
• Relevant IT or clinical certifications are a plus

Experience

• 2-3+ years of experience supporting radiology systems (PACS, RIS, dictation, etc.)
• Experience in advanced or Level II support role preferred
• Experience with system implementations, upgrades, and downtime procedures, * Strong understanding of radiology workflows and imaging systems
• Knowledge of DICOM and HL7 standards
• Familiarity with operating systems, networks, and system integrations
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office and task/project management tools
• Excellent communication and collaboration skills, * Ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and critical thinking skills
• Ability to work cross-functionally with technical and clinical teams
• Commitment to maintaining confidentiality and healthcare compliance standards, * Hybrid work environment (onsite and remote)
• Regular onsite presence required in the Daytona Beach, FL area
• Occasional evening or weekend work may be required
• Ability to sit or stand for extended periods and lift up to 15 lbs

Pulled from the full job description

• Travel reimbursement
• Referral program
• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance, As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:
• Affordable Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Travel Assistance and Identity Theft Assistance
• Employee Recognition Programs
• 401(k) Retirement Program
• Employee Referral Bonus Program

Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere. We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.