Microsoft Help Desk Specialist

• Manage end-user support for Microsoft-based applications and systems, including troubleshooting and resolving technical issues.

• Develop and refine standard operating procedures for ticketing and support workflows.

• Analyze performance metrics to identify areas for operational improvements.

• Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.

• Maintain and update knowledge articles within the team’s Wiki to ensure accurate and current support information.

What’s Needed?

Our client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their team. As a Microsoft Help Desk Specialist, you will be part of the IT support department supporting federal clients and internal teams. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization., + Strong federal background with experience supporting government or military IT systems.

• Excellent verbal and written communication skills.

• 1-2 years of experience supporting software applications, preferably Microsoft-based.

• Experience with Help Desk operations and troubleshooting Microsoft applications.

• Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.