Help Desk Specialist

• Provide Tier 1 IT support to end users and system administrators

• Associate’s degree (Bachelor’s preferred)

• 2+ years of Help Desk / Desktop Support experience in enterprise IT

• Strong knowledge of Windows 10/11 and Microsoft 365

• Experience with ticketing systems and remote support tools

Preferred

• ITIL Foundation

• Experience supporting federal/government environments

• Familiarity with security frameworks (basic awareness of NIST standards)

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW.We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models., We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!