IT Systems and Support Manager

Amazon.com, Inc.
Phoenix, AZ, United States
about 1 month ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
$78,400.0 - $137,300.0
Working hours
Shift work

Tech stack

Microsoft Windows Active Directory Amazon Web Services Microsoft Azure Cloud Computing Cloud Engineering Control Objectives for Information and Related Technology (COBIT) Data Centers Microsoft Exchange Server Hyper-V IT Management Information Systems Security Architecture Professional
+11 more
Network Layer Microsoft SQL Server Microsoft SharePoint TCP/IP Virtual Local Area Networks Virtualization Technology Computer Networking Systems System Availability Information Technology SQL Server Management Studio (SSMS) Cisco

Job description

Lead and manage systems, desktop support, and service desk teams.

  • Maintain high availability, reliability, and security of network, cloud, and end-user computing environments.
  • Oversee troubleshooting and resolution of complex technical issues.
  • Participate in IT strategic planning and governance as part of the IT Management Team.
  • Coordinate IT projects, manage timelines and resources, and support technical initiatives.
  • Act as subject matter expert for network and cloud architecture (Azure and on-premise).
  • Design, implement, and secure cloud and network systems.
  • Oversee management of enterprise servers, PCs, storage, virtual platforms, and communication systems.
  • Lead change control, incident response, and vendor management.
  • Ensure compliance with IT governance standards and best practices., Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical …
  • 9 hours ago + *

Data Center Manager (Night Shift) Amazon

  • Mesa, AZ
  • $78,400-137,300 per year Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, strong technical …

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Requirements

3+ years of management experience in IT systems/support.

  • Strong understanding of Azure cloud services, enterprise networking (TCP/IP, VLANs, Layer 3 switching), virtualization, and multi-tiered security architectures.
  • Familiarity with IT governance frameworks (ITIL, COBIT, MOF).
  • Working knowledge of Windows 11, Microsoft Exchange, Hyper-V, SharePoint, SQL Server, Active Directory, and Cisco technologies. Preferred Skills:

  • Experience with Microsoft Exchange, Hyper-V, SharePoint, SQL Server management.
  • Windows 11 PC imaging and troubleshooting.
  • Cisco switching experience. Additional Requirements:

  • Must reside in the Phoenix, AZ area (local candidates only).
  • Must be available for in-person interviews and able to start within two weeks of offer.
  • Must be eligible to work in the U.S. (no visa sponsorship).
  • Background check and drug screening required.
  • Hybrid work schedule (3 days onsite, 2 days remote).
  • No travel required.

Apply for this position

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