IT Field Technician - Sunnyvale / Palo Alto Area

Visiting clients in the Sunnyvale/Palo Alto, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site, and recommending day-to-day fixes to end-users., * Providing great customer service and technical support to customers on-site. This means driving to client sites to resolve issues to their satisfaction.

• Troubleshooting hardware; PCs, servers, WIFI, and networking equipment, etc.
• Handling and moving equipment as needed.
• Coordinate with our help desk and support technicians to resolve client issues.
• Coordinate vendors and contractors for on-site projects.
• Updating tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other on-site support as needed, Working knowledge of Windows Operating Systems, desktop troubleshooting, Active Directory, DNS, DHCP, file servers, general software installation, and troubleshooting, DMS setup and troubleshooting, cabling, printers, and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, networking, wireless, remote monitoring, and management software, web filtering

Min 3 years as a Field Tech, On-site technician, or at IT Help Desk.

Preferred, but not required:

• Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
• Other common auto dealership software and dealership operations
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco certifications

Pulled from the full job description

• Mileage reimbursement
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, We offer a comprehensive benefits package including:
• Mileage reimbursement
• Company laptop, mobile phone. and other provided equipment
• Dental, vision, and life insurance

Work Remotely

Occassionaly. Most worked is performed in client sites.

Job Type: Full-time

Pay: $63,000.00 - $67,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Vtech provides IT solutions through outstanding service to franchise dealerships across the country. We focus on help desk, cybersecurity, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.