Service Design Consultant

• Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps.
• Diagnose current state services from both participant and operational perspectives.
• Partner with stakeholders to prioritize the service gaps with the greatest potential impact.
• Design and test improved service concepts using lightweight, iterative methods.
• Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement.

Project Focus Areas:

• Back to Work Coaching Program:

• Analyze the end-to-end participant experience, from intake through employment.
• Identify barriers to participation, completion, and job outcomes.
• Redesign priority touchpoints and supporting operations; test and refine improvements.

• Gig Worker Expense Management Tools:

• Support research into financial behaviors, constraints, and technology comfort among older gig workers.
• Support mapping current expense tracking practices and pain points.

• Develop and prototype early concepts to inform a go / no go decision and potential next phase., Sales Consultant - Based in the Showroom with visits to clients

  Luxury Home Furnishings Products Washington, D.C. Are you passionate about luxury design, exceptional client se…

• 7 days ago

• Minimum 3 years of experience designing or redesigning complex services or programs using human-centered design methods.
• Experience working on time-bound, project-based service design engagements.
• Strong skills in research, synthesis, journey mapping, and service blueprinting.

Preferred Skills:

• Experience facilitating workshops and coaching cross-functional, non-design teams.
• Interest in mission-driven work with real-world impact.