IT Help Desk Support

We are seeking a dedicated IT Help Desk Support professional to join our dynamic technology team. In this role, you will serve as the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure minimal disruption to daily operations. The ideal candidate will possess strong technical expertise, excellent communication skills, and a customer-focused approach. This position offers an opportunity to develop your IT support skills across diverse systems and infrastructure, contributing significantly to maintaining a reliable and efficient IT environment.

The primary responsibilities of this position will be planning, managing, and providing hardware and software support for the Distribution Center. This position requires the ability to perform these responsibilities in a safe, accurate, and timely manner in accordance with Safety policy & procedures, Quality and the principles of 3Q6S, and time standards. Regular attendance is required for this position

Shift is 8am-5pm plus any overtime as needed Schedule is Monday through Friday plus any weekends as needed will be mandatory

Essential Duties and Responsibilities

• Resolves software and hardware problems for users in a timely manner
• Must be capable of making minor repairs to computers, printers and scanners
• Assist with Software installation and maintenance of PC, Printers, RF equipment, Thermal Printers, Access Points.
• Maintains a hardware and software inventory/support for computers, monitors, printers, scanners, copiers and fax machines
• Provide Help Desk support to end-users
• Performs installation of desktop application software, and hardware maintains databases or ability to modify existing ones.
• Ability to create documentation and provide training to users
• Develop spreadsheets and reports when requested.
• Maintains software licenses and contracts
• Assist in securing internal network and facility (networking and surveillance)
• Assess and periodically review the effectiveness of current operating systems.
• Make suggestions for improvements and/or the need for new hardware or software
• Works with departments to assess their needs, does research, makes recommendations
• Project oriented

Essential Functions

The Duties listed in no way states or implies that these are the only job duties the Computer Specialist will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related to or is a logical assignment to the position. Management may assign tasks which are not listed in the job duties section to employees under their direct or indirect supervision.

Non-Essential Duties and Responsibilities

• Requires a strong customer service orientation, the ability to handle multiple priorities, strong problem-solving skills, timely response to requests, excellent follow through, and the ability to track time and tasks
• Other duties as required and assigned
• General knowledge of office practices and procedures
• Maintain professional, courteous and effective communication
• Have a thorough understanding of the site’s warehouse processes and systems. Provide technical support for hardware, software, and network issues across various operating systems including Windows and macOS.

Why PROMAN Staffing?

• Friendly, Knowledgeable Staff
• Direct Deposit Programs
• Referral bonus
• 401K Program Offered
• Weekly Pay

• IT support: 1 year (Required)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

*PROMAN Staffing is an Equal Opportunity Employer. Our goal is to create a great talent experience to ensure successful employment for our employees to reach their full potential. We believe in connecting great employees with great companies for a safe & world-class experience for both.