Level 3 IT Print Service Tech--Beaumont, TX

• The Level 3 IT Technician is the highest tier of technical support within the organization, typically handling the most complex and critical IT issues that cannot be resolved at Tier 1 or Tier 2.

• Must be able to implement design changes, fix bugs, or make infrastructure-level updates.

• Provide routine service and maintenance on printer equipment.

• Troubleshoot and repair print equipment and provide excellent customer service and support.

• Manage schedules and customer emergencies.

• Good verbal communication and excellent customer service skills when talking with customers is required.

• Analytical thinking skills along with problem solving skills are essential.

REQUIREMENTS:

• This job requires a valid Drivers License and reliable transportation.

• At least 3-5 years experience required.

Core Technical Experience

• Years of Service: Usually requires 3-5+ years of hands-on IT support experience.
• Tier Progression: Proven track record of successfully moving through Level 1 and Level 2 helpdesk roles.
• Project Management: Experience leading system migrations, server deployments, or network overhauls.

Top Certifications

• CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).
• Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.
• Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
• Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP). [1]

Specialized Knowledge

• Enterprise Infrastructure: Mastery of Active Directory, Group Policy, DNS, DHCP, and enterprise-level backups.
• Network Engineering: Deep understanding of routing protocols, VLANs, firewalls, and VPN setups.
• Virtualization: Expertise managing Hyper-V, VMware, or cloud-based server environments.
• Cybersecurity: Ability to detect vulnerabilities, apply security patches, and respond to network breaches.

Soft Skills

• Root-Cause Analysis: Ability to troubleshoot abstract, undocumented, and unique technical glitches.
• Technical Writing: Skill to document complex processes, write training manuals, and map network topologies.
• Mentorship: Willingness to coach, train, and guide Level 1 and Level 2 technicians.

REFERRED BUT NOT REQUIRED:

CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).

Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.

Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.

Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP), **Applicants must have a valid Driver’s License and Social Security Card.

48 cents per mile to be reimbursed for travel and $50 a month cell phone allowance.