Application Support Technician

DAY TO DAY:

· Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.

· PROBLEM solve and identify solutions to non-standard requests.

· DOCUMENT and communicate effectively in order to ensure timely resolutions.

· SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);

· Assesses and interpret customers’ needs and requirements.

· TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;

· TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.

· SUPPORT and assist with Vendor Access Requests.

· TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.

· DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.

· Analyze technology solutions options and provides feedback to appropriate parties.

· Maintain with all IT policies and procedures required.

· TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.

· Run through the testing process a clinical staff members would process through a patient case file in a day.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC “Know Your Rights” Poster is available here.

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MUST HAVES:

· 2+ years of Information Technology experience (can be school)

· Experience Supporting Applications

· Strong customer service skills

· Troubleshooting skills via phone or in-person

· Microsoft 0365 experience

· Willing to travel to different locations in the Las Vegas Area (up to 4)

· Ability to work weekends once a month on Sunday to test Microsoft Windows patching

· AA Degree or equivalent certification (A+, Network+, Security+)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.