Customer Data & Analytics Lead

As our Customer Data & Analytics Lead, you’ll lead the development of customer data and analytics capability across the Customer Division, creating trusted insight that helps senior teams solve business problems and improve outcomes for members.

• Shape and lead the roadmap for customer data and analytics, creating a more complete, consistent and trusted view of customer behaviour, performance and outcomes.
• Lead and develop a small analytics team to deliver high-quality insight, reporting, dashboards and tools that help teams make better decisions.
• Partner with senior stakeholders across the Customer Division to translate complex data into clear recommendations that improve planning, performance and member outcomes.

We’re looking for a hands-on, curious and inclusive analytics leader who enjoys working with data, developing people and turning complex business questions into clear, practical insight.

• Experience leading hands-on data, insight or analytics activity, with the ability to shape priorities and turn business questions into practical analysis, reporting or tools.
• Strong technical confidence with data, reporting or visualisation tools, alongside the judgement to know what level of analysis is needed to support a decision.
• A clear, inclusive communication style, with the ability to develop others and help non-technical stakeholders understand and use data confidently.

Pulled from the full job description

• Company pension
• Private medical insurance

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.