IT Support Specialist II #11493

• First-Line Support: Triage and resolve internal hardware and software tickets within established SLAs.
• Device Management: Provision, configure, track, and decommission laptops, smartphones, and tablets.
• MDM & Compliance: Monitor device compliance and update security policies using Microsoft Intune.
• Onboarding & Projects: Handle new hire tech setups and support new restaurant openings.
• Infrastructure & POS: Troubleshoot network, Wi-Fi, cabling, and POS systems across locations.
• On-Site Support: Travel to restaurant markets (LA, LV, NY) and lift up to 50 lbs.
• Access Control: Manage user accounts, permissions, and timely offboarding access removal.
• Security & Regulations: Maintain IT documentation and adhere to CCPA and PCI DSS standards.

・1-3 years of experience in IT support or a related technical role. ・Working knowledge of Windows 11, Microsoft 365, and network fundamentals. ・Experience with device management: provisioning, MDM (Microsoft Intune preferred), and lifecycle management. ・Strong troubleshooting skills with the ability to communicate technical issues clearly to non-technical users. ・Ability to manage multiple open tickets in a fast-paced, multi-location environment. ・Ability to travel to restaurant locations as required; valid driver’s license. ・Ability to lift up to 50 pounds with assistance and work in confined spaces during equipment setup.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance