Moving Help Team Leader

This position will be on-site in Phoenix, Arizona.

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.

As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

Pay Rate: $18/hour

Schedule : (6:30am-2:30pm) or (8:30am-5:00pm) Sunday-Thursday OR Tuesday-Saturday

Key Responsibilities

• Lead and support a team of customer service agents across phone, chat, and email

• Provide real-time guidance to agents navigating customer issues and resolutions

• Assist with escalated customer concerns and disputes

• Identify trends, issues, and opportunities for improvement

• Document and escalate programming bugs, operational gaps, and recurring concerns

• Ability to lead and support others in a live-service environment

• Strong communication and interpersonal skills

• Calm and steady decision-making under pressure

• Proactive mindset with a focus on solutions

• Ability to identify patterns and recommend improvements

• Previous customer service experience required

Preferred Qualifications

• 2+ years of customer service experience

• Experience handling inbound and outbound calls

• Experience with email and chat-based customer support

• Familiarity with dispute resolution

• Proficiency in Microsoft Excel and Word

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.