Moving Help Phone Agent - Full Time (In Office)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through phone calls, chats, and emails.

• Acknowledging and resolving customer complaints.

• Processing, rebooking, and modifying orders.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues and supervisors as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support., The Moving Help team is available to assist customers from 6:00 AM - 4:00 PM via phone, and from 6:00 AM - 5:00 PM via chat.

• Full Time (40 hours)

• Shift 1: Monday, Tuesday, Wednesday, Friday, and Saturday between 6:00 AM - 2:30 PM (Arizona time)

• Shift 2: Monday, Tuesday, Thursday, Friday, and Saturday between 7:30 AM - 4:00 PM (Arizona time)

• Must be available to work both weekend days per week

• Initial Education/Trainin g hours: Monday through Thurs day from 8 :30 AM - 5 :00 PM and Friday from 6:00 AM - 2:30 PM (Arizona time) for two weeks beginning Monday 6/8 .

• Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Physical Demands:

The work involves light physical exertion, including sitting for long periods , focusing on a computer screen, and taking phone calls using a wired headset.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time ! A Moving Help Phone Specialist supports customers in a high-volume call center environment via phone primarily, but also via chat and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services , a s well as r eso lving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at U-Haul’s Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ., + High school diploma or GED

• Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion

• Intermediate keyboarding and computer skills

• Ability to navigate and use multiple computer programs at once

• Active and attentive listening

• Experience working with customer support

U-Haul offers full time Moving Help Phone Specialists an hourly base pay of $1 6 .00 when working in the office. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

Exclusive U-Haul Benefits (https://jobs.uhaul.com/Benefits) Designed for Your Success:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. H ere are just some of the programs U-Haul has available