Hardware/Software Installation Technician

Definitive Innovative Solutions (DIS) is a growing federal government contracting company seeking an IT Hardware Technician to be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems., * Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.

• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM’s, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Participate in/lead special projects and daytoday operations
• Consistently remain customer focused and provide a high level of customer service
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service
• Other duties may be assigned to meet business needs.

• Minimum 5 years’ experience
• SECRET clearance
• DoDI 8140 IAT Level II certification (e.g. Security +CE)
• DoD 8570 Compliance - Appropriate training and/or certification for the computing environment

Why Join DIS

Our culture is the heartbeat of our success. We believe that innovation doesn’t just happen, it’s cultivated through curiosity, collaboration, and a shared commitment to excellence. Our team is made up of passionate professionals who thrive in a dynamic environment where ideas are valued, creativity is encouraged, and growth is a shared journey.

Innovation at the Core

We foster a culture where innovation is not just a buzzword, it’s a mindset. From daily stand-ups to strategic brainstorming sessions, we create space for experimentation and bold thinking. Our teams are empowered to challenge the status quo, explore emerging technologies, and develop solutions that push boundaries and deliver real impact for our clients.

People-First Philosophy

We invest in our people because we know they are our greatest asset. Through continuous learning opportunities, mentorship programs, and cross-functional collaboration, we help our team members grow both personally and professionally. We celebrate diverse perspectives and believe that the best ideas come from inclusive, empowered teams.

Agility and Ownership

Our culture embraces agility and accountability. We encourage initiative, reward problem-solving, and support a fail-fast, learn-faster approach. Every team member is trusted to take ownership of their work and contribute meaningfully to our mission.

Collaboration Without Borders

Whether remote or in-person, we maintain a strong sense of connection and community. We use modern tools to collaborate seamlessly across teams and time zones, ensuring that innovation and communication flow freely.