Epic At the Elbow Support Lead

A healthcare provider in Indiana is looking for Epic At the Elbow Support Leads to join their team for a two week go-live.

These individuals will serve as the primary on-site support during the system go-live. They’ll provide real-team assistance to end users, guiding them through system workflows and resolving issues as they arise. They’ll also triage and escalate technical or process-related issues to the appropriate teams at the organization. Additionally, they will monitor support activity, identify trends, maintain documentation, gather user feedback and collaborate with training and implementation teams.

It is imperative that these individuals can provide exceptional support for two weeks at minimum. There are both day, third and night shifts throughout the two week duration for a multitude of different Epic applications.

2+ year ATE Go-Live support experience as a lead

• Experience with Epic module required (Ambulatory, Cadence, Prelude, ASAP, Beacon, Beaker, ClinDoc, OpTime/Anes, Radiant, Stork, Willow IP)
• Must be credentialed
• HS diploma or GED

$35/hr to $45/hr.

This is an onsite role in Indiana and expenses can be reimbursed for travelers including gas, mileage, food and hotel. Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.